Subject: Fwd: 19004391 , Fan Seller , RB Leipzig vs Borussia Dortmund , 19/01/2019 , Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Mon, 7 Jan 2019 23:58:49 -0700 (MST)

Hi Brian, 

In regards to the TID above, the buyer has initiated a chargeback which was accepted. However, the tickets seems to have been shipped to the buyer as well. 

Agent Alexandra Lonita has flagged this to her TL for advice. Can we check if there's any update here please and/or reassign this to her or should we request the buyer to send the tickets back to our Limerick office. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 8 January, 2019 11:40:05 
Subject: 19004391 , Fan Seller , RB Leipzig vs Borussia Dortmund , 19/01/2019 , Reassign case 

Hi Ashwinee, 

With reference to the above TID, buyer initiated a chargeback which was accepted and an email regarding the refund was sent to the buyer. Buyer received further email from us that the tickets are in transit. An agent (Alexandra Ionita) has mentioned in her CIAN that she has flagged this to her TL for advise. Could you please reassign this case to her. 

Kind Regards, 
Akanksha