Subject: 19556051, Fan Seller, Damien Dempsey, 21/12/2018 20:00, Buyer chasing refund}
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Mon, 7 Jan 2019 01:01:20 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer emailed claiming the LMS collection point was closed. An agent simply said we're working and wrapped the case up without contacting his POC/LMS. LMS point was opened at that time according to the history. 

When the buyer emailed us a second time (requesting a refund), agent Ben then flagged the case to his POC 2 weeks ago. The buyer hasn't contacted us since. 

Would it be okay to simply wrap this up or should we check if there has been an update as this was flagged by agent Ben to his POC. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 6 January, 2019 11:54:45 
Subject: {19556051, Fan Seller, Damien Dempsey, 21/12/2018 20:00, Buyer chasing refund} 

Hi Ashwinee, 

In regards to above TID, Can you contact Angela as she has escalated this to her TL and kept on follow up. 

Kind Regards, 
Ekta