Subject: FW: [IMPORTANT INFO] - Outbound calls and security checks
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Virat Joshi <[email-masked]>
Date: Fri, 4 Jan 2019 15:18:07 +0000

IMPORTANT INFO

DATE

4th January

TOPIC

Outbound calls and security checks

DETAILS

Please note that when making an outbound call it is not necessary to go through all of the security checks with the customer.

You should confirm if you are speaking with the account holder, however asking them to confirm their email address/ delivery address/ phone number etc is not necessary.

KB LINK