Subject: Fwd: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change
From: "Nathan Constant. Mbwata" <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 4 Jan 2019 06:06:42 -0700 (MST)

Hi Ashwinee, 

Is there any update about this case? what is the final action to be taken while i have the case now open buyer email stating that you will help to arrange courier ticket to malaysia? 
Looking forward for your reply. 

With regards, 
Nathan 

From: "Tetien Lan" <[email-masked]> 
To: "Michelle Sze" <[email-masked]>, "Remi Tsai" <[email-masked]>, "Sinead Bartley" <[email-masked]> 
Cc: "Nathan" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 4 January, 2019 12:05:12 
Subject: Re: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change 

Please update address > move to sub after the deadline 

From: Michelle Sze 
Sent: Friday, January 4, 2019 2:32:57 PM 
To: Remi Tsai; Sinead Bartley 
Cc: Nathan; Ashwinee Latchayya; Tetien Lan 
Subject: Re: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change 

Dear Remi, 

This seller's email " [email-masked]" is invalid, bounced back. Also phone number not registered. MSBD is 04/01/2019 15:59 isn't passed. 

Please advise if I should move to SUB, as seller has not fulfill some other Jacky Cheung orders. 

18408530 
BR, 
Michelle 

From: Remi Tsai 
Sent: Friday, January 4, 2019 10:04 AM 
To: Sinead Bartley; Michelle Sze 
Cc: Nathan; Ashwinee Latchayya; Tetien Lan 
Subject: RE: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change 

[ mailto:[email-masked] | @Michelle Sze ] , please inform seller to ship out to buyer's LDA. 

Best Regards, 

Remi 

寄件者: Sinead Bartley 
寄件日期: 2019年1月3日 下午 10:38:57 
收件者: Remi Tsai 
副本: Nathan; Ashwinee Latchayya; Tetien Lan 
主旨: RE: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change 

Hi Remi, 

Could someone ask the seller not to ship as buyer is going to provide travel details and event is close? 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Thursday 3 January 2019 14:30 
To: Sinead Bartley <[email-masked]> 
Cc: Nathan <[email-masked]> 
Subject: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Address Change 
Importance: High 

Hi Sinead, 

In regards to the above mentioned TID ; the buyer has emailed us and it seems as if they would like the tickets to be delivered to their travel address which hasn't been provided yet. The TS is Pending User Entered Tracking. 

Can SS team contact the HK Broker and request the seller to hold on to the tickets as the buyer might want the tickets delivered elsewhere. 

In the mean time, Nathan has requested the buyer to provide us with the travel details. 

Kind Regards, 

Ashwinee 

From: "Nathan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 January, 2019 19:53:04 
Subject: 18408530 - Broker HK - Jacky Cheung - 15/01/2019 - Buyer traveling date add 

Hi Ashwinee, 

With reference to the above TID, the buyer emailed asking how to add the travel details. The TS is Pending User Entered Tracking 

As per the update from quality team, we need to contact the seller even if the address hasn't been provided. 

Can we inform the relevant team to contact the seller and inform them to wait. 

Kind regards, 

Nathan