Subject: FW: 19041177- Broker : FR- Muse - 06/07/2019 - Relisting Issues
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Becho Davy Jaures <[email-masked]>
Date: Fri, 4 Jan 2019 12:59:12 +0000

FYI @'Ashwinee Latchayya'<mailto:[email-masked]>@Becho Davy Jaures<mailto:[email-masked]>

From: Dermot Blair
Sent: Friday 4 January 2019 12:51
To: Brian Sexton <[email-masked]>; Customer Service Tech Team <[email-masked]>
Subject: RE: 19041177- Broker : FR- Muse - 06/07/2019 - Relisting Issues

Hi Brian,

We fixed this yesterday by pulling the face value from the original listing and copying it onto the relist.

However in these cases, the face value on the original listing is 0.00 (this is the case with some Ticket Network/Auto Processor listings sometimes). So we are trying to create the relists with face value of 0.00 which is incorrect.

I’ll fix this now and let you know when the issue is fixed. However it could be Monday by the time the code change makes it out to the live website.

Kind Regards,
Dermot

From: Brian Sexton
Sent: 04 January 2019 11:42
To: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: FW: 19041177- Broker : FR- Muse - 06/07/2019 - Relisting Issues

Hi,

A buyer has provided the attached screenshots of an error using the ‘one-click relist’. They reported the error a couple of hours ago.

19041177 – screenshots attached
19826984 – this buyer also called today with the same issue, we haven’t gotten a screenshot from them yet

Could there be another error with the ‘one-click relist’?

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Friday 4 January 2019 11:35
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Becho Davy Jaures <[email-masked]<mailto:[email-masked]>>
Subject: 19041177- Broker : FR- Muse - 06/07/2019 - Relisting Issues

Hi Brian,

In regards to the above TID ; the buyer claims that the relist link isn't working.

Please find attached proof sent by the buyer. Can this be looked into please.

Kind Regards,
Ashwinee

________________________________
From: "Becho Davy Jaures" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 January, 2019 16:43:35
Subject: 19041177-Broker  FR-Muse-06/07/2019 19:00 (Local)The buyer said he is unable to relist his ticket. There is an error message showing.

Hi Ashwinee,

With reference to TID 19041177. The buyer said he is unable to relist his ticket. There is an error message showing.
he has provided the proof of the error message.
Can you please advise .
Thank you for your consideration.

Kind Regards,
Becho