Subject: Fwd: 19647689; Fan Seller; Telekom Cup 2019; 13/01/2019 11:45; buyer has yet to receive their tickets
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Fri, 4 Jan 2019 03:45:50 -0700 (MST)

Hi Tanu, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 4 January, 2019 16:13:24 
Subject: 19647689; Fan Seller; Telekom Cup 2019; 13/01/2019 11:45; buyer has yet to receive their tickets 

Hi Ash, 

With reference to the above-mentioned TID, the buyer emailed informing us that their tickets were dropped off at an access point in Frankfurt, but they didn't receive them because. the kiosk is closed due to vacations. 

I called UPS today again and this time, their representative informed me that someone from UPS had tried to deliver the tickets to a different pick-up address but were unable to do so, so the tickets are still in the same access point. They also informed me that today it is closed, but otherwise it is open from 6-2. 

UPS Access Point™ Location 
ALL IN ONE SHOP 
55 BORSIGALLEE E 
FRANKFURT , 60388 , DE 

Can you please assign this to another DE agent? 

Regards, 
Harpriya