Subject: FW: [REMINDER] - GDPR Security Access Requests
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Michelle Gubbins <[email-masked]>, Virat Joshi <[email-masked]>
Date: Fri, 4 Jan 2019 10:25:50 +0000

REMINDER

DATE

January 4th

TOPIC

GDPR Security Access Requests

DETAILS

In line with GDPR regulations, a customer can request a full record of all data that we have about them including their login details, name, address and also any case notes and call recordings that we may hold on their account.

Please make sure that you are leaving clear and concise case notes after every call and email case you work on- you should never write anything in your case notes that you would not be comfortable reading out to the customer themselves or include the full name of any of your colleagues in your case notes.

Remember, the customer could be reading your case notes or listening back to your call so you must be professional at all times.

If a customer is asking for a security access request (SAR) such as their calls, case notes or data, please direct the customer to the privacy policy page on our website.
www.viagogo.com/secure/help/privacy<http://www.viagogo.com/secure/help/privacy>

If you have any questions please make sure you speak with your TL!