Subject: Fwd: (Re-assigning case TID: 17342831)
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Sagorika Ray <[email-masked]>
Date: Thu, 3 Jan 2019 01:14:43 -0700 (MST)

Hi Mike, 

Can you assign this to a DE calling agent as Akanksha isn't in today. 

Kind Regards, 
Ashwinee 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Sagorika Ray" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Thursday, 3 January, 2019 13:42:24 
Subject: (Re-assigning case TID: 17342831) 

Hi Ashwinee, 

Can you please assign this case to any DE Speaker as buyer has reported RAG after 5 months of the event, and has also provided proof of invalidation with the proof of new tickets purchased at the venue. We need to call buyer for further investigation. 

I look forward to hearing from you. 

Kind Regards 
Kritika Mirchandani 

From: "Sagorika Ray" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 3 January, 2019 13:05:21 
Subject: 17342831 - Broker RU - Ed Sheeran - 07/08/2018 18:00 - Rag Reassign 

Hi Kritika, 

Buyer has reported RAG after 5 months of the event, and has also provided proof of invalidation and new tickets purchased. 

Could you please assign this case to any calling agent? 

Kind Regards, 
Sagorika