Subject: 19209699 - Broker CZ - The Nutcracker - 31/12/2018 ; Buyer claiming refund
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Wed, 2 Jan 2019 06:31:56 -0700 (MST)

Hi Sinead, 

Following your request, I'm emailing you the issue flagged on my google sheet - Row 1120. 

The buyer has been chasing a refund right after purchasing the tickets. ECC also worked on this and this was escalated to CMA. 

Agent Wazeer accidentally sent the note left by CMA to the buyer and then sent the ''email sent in error'' blurb. This has caused the buyer to be angrier and the latter is threatening to take legal action. 

Upon checking the case history again, I can see ECC agent Dara Fairbrother has left a note requesting not to take action on this case and to email her along with TL Michelle Gubbins in CC if buyer contacts us. 

The buyer's last email hasn't been replied to yet. Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Nathan" <[email-masked]> 
Sent: Wednesday, 2 January, 2019 12:04:34 
Subject: Re: 19209699 - Broker CZ - The Nutcracker - 31/12/2018 Buyer claimed refund 

Hi Nathan, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 1 January, 2019 22:33:48 
Subject: 19209699 - Broker CZ - The Nutcracker - 31/12/2018 Buyer claimed refund 

Hi Ashwinee, 

With reference to the above TID, buyer emailed us chasing to be refunded while she did not go at the venue but had only an email 
from the event organisers that all the tickets purchased from viagogo will not be valid, she provided the letter as a proof claimed to be refunded. 

Agent Wazeer Isaacs was following upon this case but was overdue came out, internal note advised the case needed to be escalated to GDPR 
Kindly coordinate with internal. 

With regards, 
Nathan