Subject: RE: EID - 2952579 - Fan seller - Andy Lau - 31/12/2018 - HK - Cancelled Event
From: Sinead Bartley <[email-masked]>
To: 'Ashwinee Latchayya' <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Mon, 31 Dec 2018 10:54:01 +0000

Hi Ashwinee,

Thanks for flagging.

In order for this to be forwarded, could Nathan please provide the EDM template filled out?

Kind regards,

Sinéad.

From: Ashwinee Latchayya <[email-masked]>
Sent: Monday 31 December 2018 10:43
To: Sinead Bartley <[email-masked]>
Cc: Nathan <[email-masked]>
Subject: EID - 2952579 - Fan seller - Andy Lau - 31/12/2018 - HK - Cancelled Event

Hi Sinead,

With reference to the above TID ; the seller emailed claiming the event has been cancelled and not postponed.

Upon investigation, we've found out from the official website that events from  28th Dec 2018 to 3rd Jan 2019 are Cancelled.

The event is tagged as postponed on our website.  Can we inform EDM that this event has been cancelled.

Verified from the venue website link information event is cancelled: https: //www.lcsd.gov.hk/clpss/en/SearchAll.do?s1=LCSD,LCSD-pdf,LCSD2,LCSD3,LCSD3-chi,Cultural,Tender,LeisureOA,LeisureCRSP,Balloting&so=0&a=10&oa=1&fta=1&start=1&keyword=andy+lau&mainbar8.x=5&mainbar8.y=10<https://protect-eu.mimecast.com/s/Em-1C6X7DTr41VWTpUR7P>

Link from viagogo event is postponed: Link is not available as the event is 3 hours away

Kind Regards,
Ashwinee

________________________________
From: "Nathan" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 31 December, 2018 15:48:44
Subject: Event Id: 2952579 - Fan seller - Andy Lau - 31/12/2018 -  HK - Cancelled Event

Hi Ashwinee,

With reference from the above TID, seller emailed us reporting that the event is cancelled and requesting tickets to be returned so that he can claim his refund from the event organisers.

While from internal update by Bridgette Keny informed Andy Lau event date affected is from 28th december to 30th december 2018, however this event date is 31th december today 3 hours away.

Kindly coordinate with internal with this matter.

verified from the venue website link information event is cancelled: https: //www.lcsd.gov.hk/clpss/en/SearchAll.do?s1=LCSD,LCSD-pdf,LCSD2,LCSD3,LCSD3-chi,Cultural,Tender,LeisureOA,LeisureCRSP,Balloting&so=0&a=10&oa=1&fta=1&start=1&keyword=andy+lau&mainbar8.x=5&mainbar8.y=10<https://protect-eu.mimecast.com/s/Em-1C6X7DTr41VWTpUR7P>

Link from viagogo event is postponed: not showing event within 3 hours away

With Regards,
Nathan