Subject: Fwd: (Re-assigning case: TID: 19716011)
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Sagorika Ray <[email-masked]>
Date: Sun, 30 Dec 2018 22:50:45 -0700 (MST)

Hi Tanu, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Kritika Mirchandani" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Sagorika Ray" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Monday, 31 December, 2018 11:16:02 
Subject: (Re-assigning case: TID: 19716011) 

Hi Ash, 

Can you please re-assign this case to any DE Speaker as buyer reported RAG because the tickets were under 18 tickets. Tickets were not under 18 according to the listing notes, also nothing is mentioned on tickets. For investigating this case, we need to call buyer to know exactly what happened at the venue. 

I look forward to hearing from you. 

Kind Regards 
Kritika Mirchandani 

From: "Sagorika Ray" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Sunday, 30 December, 2018 11:12:03 
Subject: 19716011 - fan seller Europe - Milan vs Spal - 29/12/2018 20:30 - RAG re-assign 

Hi Kritika, 

In this case buyer reported RAG because the tickets were under 18 tickets. I have checked listing notes - no info about tickets being under 18, also nothing is mentioned on tickets. For investigating this case, we need to call buyer to know exactly what had happened at the venue. 

Could you please forward this case to any of the calling agent? 

Kind Regards, 
Sagorika