Subject: 19676576
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Thu, 27 Dec 2018 23:09:36 -0700 (MST)

Hi Tania, 

The buyer was given several options and he chose to be refunded. 

The buyer received wrong tickets and he wishes to be refunded - It's his right. 

You informed him we are working and then you told him we are looking for replacement tickets. 

Please note: 
We look for replacement tickets when the order is in pending sub ! 
Here, the buyer said he wants a refund and you are informing her we are looking for replacement tickets. 

I understand you might have a lot going on right now - but try not to let your personal issues hamper your work. 

From: "Tanu Tomar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 28 December, 2018 11:26:32 
Subject: need to escalate to Payment 

TID: 19676576 

Regards 
Tanu Tomar