Subject: Re: [AUDIT RED FLAG] TID-19343398/ Subject /Akansha Kwatra
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Thu, 27 Dec 2018 22:51:30 -0700 (MST)

Hi Brian, 

I've reviewed this with Akanksha and has shared feedback. She'll be more attentive henceforth. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Thursday, 27 December, 2018 21:31:38 
Subject: FW: [AUDIT RED FLAG] TID-19343398/ Subject /Akansha Kwatra 

Hi Ashwinee, 

Could you please review this red flag with Akansha and confirm the coaching session has been done by EOD tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Thursday 27 December 2018 15:59 
To: Brian Sexton <[email-masked]> 
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: [AUDIT RED FLAG] TID-19343398/ Subject /Akansha Kwatra 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent. 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza