Subject: Re: 19537303 - Fan seller - Junction 2 Launch Party - 29/12/2018 seller informed ticket is upgrade will not be valid
From: "Nathan Constant. Mbwata" <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 27 Dec 2018 09:57:32 -0700 (MST)

already solve the case had to wrap up sent an email to the buyer informing about the ticket will be valid by mistake seller uploaded the ticket, already in pending sub. thank you for your attention, 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 27 December, 2018 21:30:24 
Subject: Re: 19537303 - Fan seller - Junction 2 Launch Party - 29/12/2018 seller informed ticket is upgrade will not be valid 

Hi Ashwinee, 

With the same TID 19537303, case was moved to pending substitution and buyer already downloaded the ticket 
wanted to delete unfortunately the option was no longer available for me to do so, as the buyer should be notified about the ticket invalidation, 
could you coordinate with, so that the internal to inform the buyer about the ticket downloaded won't be used? looking forward for your advice. 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 27 December, 2018 16:07:13 
Subject: 19537303 - Fan seller - Junction 2 Launch Party - 29/12/2018 seller informed ticket is upgrade will not be valid 

Hi Aswinee, 

With reference to the above TID, seller emailed us informing that the ticket is upgraded while he listed for general admission 
wherein only the original buyer is allowed to attend the event as that will be valid only under his name. 

Can you please check with the concerned department to confirm the same whether the case can be moved to pending substitution or not. 
Looking forward for your reply. 

With regards, 
Nathan