Subject: Re: 19715745 - Broker UK - Harry Potter and the Cursed Child - Part One & Part Two - 27/12/2018 - Incorrect time
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Wed, 26 Dec 2018 07:20:45 -0700 (MST)

Hi Anurag, 

This case was flagged to you by Jitendra. The event is taking place at 14.00 pm and the pick up details is after the event. 

Has this been flagged this to LMS already ? Can Jitendra also take ownership of this please. 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 26 December, 2018 19:33:41 
Subject: 19715745 - Broker UK - Harry Potter and the Cursed Child - Part One & Part Two - 27/12/2018 - Incorrect time 

Hi Ashwinee 

With reference to TID: 19715745, Time listed ( 27/12/2018 14:00) by seller are different to what buyer saw on the email sent regarding the pick up of the tickets ( 27 December 2018, 16.45 - 18.45 ) 

Previous agent jitendra martola flagged the case to his POC, Buyer emailed asking if they will be refunded if they couldn't get the ticket 2 hours before the show 

Investigated online: The event for part one will take place on 27/12/2018 at 7:30 PM 

The delivery plan is Last Minute Sales - UK - London (Soho MBE - for Soho MBE pickup) 

Could you please help ? 

Kind Regards 
Sarah