Subject: Re: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Sun, 23 Dec 2018 22:50:39 -0700 (MST)

Hi Sarah, 

The correct tickets have been uploaded. 

You can inform the buyer and wrap up. 

Kind Regards, 
Ash 

From: "Jacklyn Coronel" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Monday, 24 December, 2018 02:32:27 
Subject: Re: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket 

Hello, 

This is done. Correct tix were uploaded. 

Best regards, 

Jacklyn 

Seller Support US, v iagogo Inc 
Phone: (415) -429-1056 
7 days a week 1pm EST – 10pm EST 

From: Jacklyn Coronel 
Sent: Sunday, December 23, 2018 10:01:09 AM 
To: Brian Sexton; CS.NewYork 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: Re: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket 

Hello, 

I reached out to the seller about this order. 

Best regards, 

Jacklyn 

Seller Support US, v iagogo Inc 
Phone: (415) -429-1056 
7 days a week 1pm EST – 10pm EST 

From: Brian Sexton 
Sent: Sunday, December 23, 2018 5:29:25 AM 
To: CS.NewYork 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: FW: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket 

Hi, 

There are two shows on the same day for this event, buyer purchased for the 8pm show but seller uploaded tickets for the 1pm show. 

Could someone please ask the Broker US to upload the correct tickets? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Sunday 23 December 2018 07:10 
To: Brian Sexton <[email-masked]> 
Cc: Mujinga Kayitula Solange <[email-masked]> 
Subject: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket 

Hi Brian, 

In regards to the above TID ; the US Broker has uploaded incorrect tickets with wrong time. 

After investigation, we've found out there are two shows on the same day at 13.00 pm & 20.00 pm. The seller has uploaded tickets for 13.00 pm. 

Link - [ https://protect-eu.mimecast.com/s/3v2jCAN7RINwBBLcG5IsD?domain=hughjackmantheshow.com | http://www.hughjackmantheshow.com/ ] 

Can CS.NY look into this please. 

Kind Regards, 

Ashwinee 

From: "Mujinga Kayitula Solange" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 22 December, 2018 20:12:40 
Subject: 19662956 - Broker US - Hugh Jackman - 29/06/2019 - Buyer received incorrect ticket 

Hi Ashwinee 

With reference to TID: 19662956, Buyer received incorrect tickets. Starting time on tickets (1:00 PM) is different from the listing (7:00 PM). 

Could you please request the seller if he can provide correct tickets ? 

Kind Regards 

Sarah