Subject: Fwd: 19472161 - Fan Seller - RB Leipzig vs SV Werder Bremen - 22/12/2018 15:30 (Local) - buyer was rejected at gate
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Cc: Pratibha Rawat <[email-masked]>
Date: Sun, 23 Dec 2018 00:58:37 -0700 (MST)

HI Akanksha, 

Can you take ownership of this case please. 

Escalate if you are unable to reach the buyer within 24 hours. 

Kind Regards, 
Ash 

From: "Pratibha Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 23 December, 2018 11:39:48 
Subject: 19472161 - Fan Seller - RB Leipzig vs SV Werder Bremen - 22/12/2018 15:30 (Local) - buyer was rejected at gate 

Hi Ashwinee, 

Buyer was rejected at gate because the tickets were marked as invalid.Buyer has provided the proof which states that tickets purchased from viagogo will be invalid. 

As I am unsure,whether buyer himself invalidated the tickets or not. 

Can any calling DE agent be asked to call buyer for further investigation? 

Thanks in advance. 

Kind regards, 
Pratibha Rawat