Subject: Re: 19580830; Broker DE; Borussia Dortmund vs Borussia Mönchengladbach; 21/12/2018 20:30; buyer has not received their tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Fri, 21 Dec 2018 02:33:02 -0700 (MST)

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From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 21 December, 2018 13:54:22 
Subject: 19580830; Broker DE; Borussia Dortmund vs Borussia Mönchengladbach; 21/12/2018 20:30; buyer has not received their tickets 

Hi Ash, 

with reference to the above-mentioned TID, the buyer had emailed informing us that they haven't received their tickets, even though the tickets were shipped on time; 
I called UPS and their representative informed us that the tickets have been delivered at the buyer's address. 

Since the event is in 11 hours, can I get the approval for moving it to pending replacement? 

Regards, 
Harpriya