Subject: 17433876 , Fan Seller , Karlsruher vs Braunschweig , 22/12/2018 , Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Fri, 21 Dec 2018 00:45:06 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer has emailed asking for any update on this case. 

Agent Flavius Condac has spoken to the buyer on the phone and also mentioned on his cian note that he has promised to resolve this issue and call/email the buyer back. 

The agent has also mentioned to have added this case on the master file. Can we request the agent to contact the buyer back if a solution has been found please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 21 December, 2018 12:56:08 
Subject: 17433876 , Fan Seller , Karlsruher vs Braunschweig , 22/12/2018 , Reassign case 

Hi Ashwinee, 

With reference to the above TID, agent Flavius Condac received a call from buyer asking for refund. He mentioned in his CIAN that he has added this on master file and also informed the buyer that he will resolve this issue and will contact him. 

Could you please ask Flavius to look into this as buyer emailed again asking for an update. 

Kind Regards, 
Akanksha