Subject: RE: 19584852 Broker BR Iron Maiden & Scorpions - Rock in Rio Brazil 2019 - Friday 04/10/2019 Concession tickets issue
From: Leandro Grijio <[email-masked]>
To: India SS Escalations <[email-masked]>, Nuno Correia <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Wed, 19 Dec 2018 13:51:40 +0000

Hi,

Concession tickets grant entrance to a few categories of attendees for this event.
I will give you the several conditions that need to be met to use a concession ticket. Please grant this info to the buyer. Info in Portuguese follows the same in English.

The half-entry benefit will be granted to:
(a) over 60 years (Federal Law 10.741 / 03);
(b) students enrolled in basic, basic, secondary (including vocational and technical education) and higher education institutions (including postgraduate courses, including specialization and further training courses, and extension), as provided for in Title V of Law 9,394 / 96 (Guidelines and Bases of

National Education), public and private networks (State Law 2,519 / 96 and amendments), according to Law 12,852 / 2013 (Youth Statute - article 23), Law no. 12.933 / 2013 (Law of Half Entry) , regulated by Decree 8.537 / 2015 (Article 3). Art. 1 of Law 12,933 / 2013: "Students are guaranteed access to cinemas, cinemas, theaters, musical and circus shows and educational, sports, leisure and entertainment events throughout Brazil, promoted by any entities and carried out in public or private establishments, for payment of half the price of the ticket effectively charged to the general public. "

Students who wish to be entitled to the benefit must present the Student Identification Portfolio - CIE, a document that proves the regularly enrolled student status levels and conditions set out in item "b" above, as only nationally standardized model (for more information go to www .documentodoestudent.com), with digital certification and that must contain: full name, date of birth of the student, recent photo, name of the educational institution, degree of education and expiration date until March 31 of the year subsequent to the one of its expedition. The CIE may be issued by the National Association of Graduate Students - ANPG, National Union of Students - UNE, Brazilian Union of Secondary Students - UBES, state and municipal entities, Central Directorates of Students - DCE and Academic Centers and Directorates, and higher (Section I of Decree 8.537 / 2015). See injunction issued in ADI 5108 (STF). Bank slip or proof of monthly payment will not be accepted;

(c) under 21 years of age (State Law 3,364 / 00);
(d) persons with disabilities and their companions (the latter, if necessary), upon presentation of a document proving such condition - State Law no. 4,240 / 03, Law no. 12,933 / 2013 (article 1, §8o), Law no. 13,146 / 2015 (articles 42, 44, §7o and 92) and Decree no. 8,537 / 2015 (article 6), in addition to a valid photo document: (i) Benefit Card for Continuing Social Assistance for the disabled ; (ii) Document issued by the INSS that certifies the retirement in accordance with the criteria of Complementary Law 142/2013; (iii) Identification Card for Persons with Disabilities issued by DETRAN / RJ (State Law no. 7821/2017); or (iv) Medical Report (certifying disability and not of the ICD). For the companion: statement of the need for follow-up (see model here).
(e) teachers of the municipal public education system of Rio de Janeiro (Municipal Law 3,424 / 02).

(f) young people aged 15 to 29 belonging to low-income families, provided that they are enrolled in the Cadastro Único for Social Programs of the Federal Government - CadÚnico, whose monthly income is up to 02 (two) minimum wages, upon presentation, in the acquisition of the entrance and entrance to the place where the event is held, of the Young Identity (ID Jovem), accompanied by an identity document with a photo issued by a public agency and valid throughout the national territory (Law no. 12.933 / 2013, article 1, §9o; 12.852 / 2013, article 23 and Decree no. 8,537 / 2015, article 5).

15.1 - The conditions for the enjoyment of the half-entry must be present at the time of purchase and at the moment of access of the beneficiary to the place of the event, otherwise the ticket will be lost (see item 16 for people with disabilities). If the benefit is not proven, the holder will have the right to supplement the payment of the ticket in its full amount, in order to guarantee his access to the event.

16 - It is indispensable to present the identification document proving the benefit of the half-entry at the time of purchase, the withdrawal of the ticket and the entry of the spectacle, under penalty of loss of admission, subject to the hypothesis of persons with disabilities, whose proof will be required only at the time of access to the event, in compliance with the provisions of State Law No. 6.804 / 2014. The organization reserves the right, at its discretion, not to require the presentation of the document proving the benefit of the half-entry in the act of online purchase, without prejudice to requiring it, either in the withdrawal of the ticket, or at the entrance of the event's place. The beneficiary of the half-entry is aware that the display of the document used for the acquisition of the ticket or Rock in Rio Card will be requested by the organization, by Ingresso. with and / or by law enforcement authorities at any time within the City of Rock. In compliance with Law 6,035 / 11, the organization warns that CRIME CONSTITUTES THE ISSUANCE AND USE OF FALSE STUDENT PORTFOLIO.
O benefício da meia-entrada será concedido aos:
(a) maiores de 60 anos (Lei Federal 10.741/03);
(b) estudantes matriculados em instituições de ensino básico, fundamental, médio (incluindo os de educação profissional técnica e tecnológica) e superior (abrangendo os de pós-graduação, inclusive cursos de especialização e aperfeiçoamento, e extensão), consoante o previsto no Título V da Lei no 9.394/96 (Diretrizes e Bases da Educação Nacional), das redes pública e privada (Lei Estadual 2.519/96 e alterações), de acordo com a Lei no 12.852/2013 (Estatuto da Juventude – art. 23), Lei no 12.933/2013 (Lei da Meia-entrada), regulamentadas pelo Decreto no 8.537/2015 (art. 3o). Art. 1o da Lei no 12.933/2013: “É assegurado aos estudantes o acesso a salas de cinema, cineclubes, teatros, espetáculos musicais e circenses e eventos educativos, esportivos, de lazer e de entretenimento, em todo o território nacional, promovidos por quaisquer entidades e realizados em estabelecimentos públicos ou particulares, mediante pagamento da metade do preço do ingresso efetivamente cobrado do público em geral”.

Os estudantes que pretendam fazer jus ao benefício devem apresentar a Carteira de Identificação Estudantil – CIE, documento que comprova a condição de estudante regularmente matriculado nos níveis e modalidades previstos no item “b” supra, conforme modelo único nacionalmente padronizado (para maiores informações acesse www.documentodoestudante.com.br), com certificação digital e que deverá conter: nome completo, data de nascimento do estudante, foto recente, nome da instituição de ensino, grau de escolaridade e data de validade até 31 de março do ano subsequente ao de sua expedição. A CIE poderá ser expedida pela Associação Nacional de Pós- graduandos – ANPG, União Nacional dos Estudantes – UNE, União Brasileira dos Estudantes Secundaristas – UBES, entidades estaduais e municipais, Diretórios Centrais dos Estudantes – DCE e Centros e Diretórios Acadêmicos, de nível médio e superior (Seção I do Decreto no 8.537/2015). Vide liminar proferida na ADI 5108 (STF). Boleto bancário ou comprovante de mensalidade não serão aceitos;

(c) menores de 21 anos (Lei Estadual no 3.364/00);
(d) pessoas com deficiência e seu acompanhante (este último, se necessário), mediante apresentação de documento que comprove tal condição – Lei Estadual no 4.240/03, Lei no 12.933/2013 (art. 1o, §8o), Lei no 13.146/2015 (arts. 42, 44, §7o e 92) e Decreto no 8.537/2015 (art. 6o), além de documento oficial válido com foto: (i) Cartão de Benefício de Prestação Continuada da Assistência Social da pessoa com deficiência; (ii) Documento emitido pelo INSS que ateste a aposentadoria de acordo com os critérios da Lei Complementar 142/2013; (iii) Carteira de Identificação para Pessoas com Deficiência emitida pelo DETRAN/RJ (Lei Estadual no 7821/2017); ou (iv) Laudo Médico (atestando deficiência e no da CID). Para o acompanhante: declaração da necessidade de acompanhamento (v. modelo aqui). É permitido apenas um acompanhante pagando meia-entrada por pessoa com deficiência.
(e) professores da rede pública municipal de ensino do Rio de Janeiro (Lei Municipal 3.424/02).

(f) jovens de 15 a 29 anos pertencentes a famílias de baixa renda, desde que inscritos no Cadastro Único para Programas Sociais do Governo Federal – CadÚnico, cuja renda mensal seja de até 02 (dois) salários mínimos, mediante apresentação, na aquisição do ingresso e na entrada do local de realização do evento, da Identidade Jovem (ID Jovem), acompanhada de documento de identificação com foto expedido por órgão público e válido em todo território nacional (Lei no 12.933/2013, art. 1o, §9o; 12.852/2013, art. 23 e Decreto no 8.537/2015, art. 5o).

15.1 - As condições para o gozo do benefício da meia-entrada devem estar presentes no ato da compra e no momento do acesso do beneficiário ao local do evento, sob pena de perda do ingresso (vide item 16 para pessoas com deficiência). Caso o benefício não seja comprovado, o portador terá o direito de complementar o pagamento do ingresso em seu valor integral, a fim de garantir seu acesso ao evento.

16 – É indispensável a apresentação do documento de identificação que comprove o benefício da meia-entrada no ato da compra, na retirada do ingresso e na entrada do espetáculo, sob pena de perda do ingresso, ressalvada a hipótese das pessoas com deficiência, cuja comprovação será exigida somente no momento do acesso ao evento, em atenção ao disposto na Lei Estadual no 6.804/2014. A organização se reserva o direito de, a seu critério, não exigir a apresentação do documento de comprovação do benefício da meia-entrada no ato da compra on line, sem prejuízo de exigi-lo, seja na retirada do ingresso, seja na entrada do local do evento. O beneficiário da meia-entrada fica ciente de que a exibição do documento utilizado para a aquisição do ingresso ou Rock in Rio Card será solicitado pela organização, pela Ingresso.com e/ou pelas autoridades policiais a qualquer momento dentro da Cidade do Rock. Em atendimento à Lei 6.035/11, a organização alerta que CONSTITUI CRIME A EMISSÃO E UTILIZAÇÃO DE CARTEIRA ESTUDANTIL FALSA.

The buyer should be aware of these before agreeing on purchasing concession tickets. If buyer purchased incorrectly, he/she is not entitled to a refund.

Regards,
Leandro Grijio
Seller Support (Latam)

From: India SS Escalations <[email-masked]>
Sent: 19 December 2018 13:41
To: Nuno Correia <[email-masked]>; India SS Escalations <[email-masked]>; Leandro Grijio <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>; Ashwinee Latchayya <[email-masked]>
Subject: RE: 19584852 Broker BR Iron Maiden & Scorpions - Rock in Rio Brazil 2019 - Friday 04/10/2019 Concession tickets issue

@Leandro Grijio<mailto:[email-masked]>

From: Nuno Correia
Sent: 19 December 2018 08:36
To: India SS Escalations <[email-masked]<mailto:[email-masked]>>
Cc: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>; Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Subject: Re: 19584852 Broker BR Iron Maiden & Scorpions - Rock in Rio Brazil 2019 - Friday 04/10/2019 Concession tickets issue

Hello,

Can we please check this with the seller?

Best Regards,

Nuno Correia|
________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 19 December 2018 06:59:26
To: Nuno Correia
Cc: Sankarshan Rajan
Subject: 19584852 Broker BR Iron Maiden & Scorpions - Rock in Rio Brazil 2019 - Friday 04/10/2019 Concession tickets issue

Hi Nuno,

With reference to the above TID ; the seller listed the tickets as Concession BR.

The buyer emailed claiming there will be 2 teenagers and 2 adults attending the party.

As there are several types on concession tickets, can we request more information about these tickets in particular (for example the age limit).

Can SS team look into his please.

Kind Regards,
Ashwinee

________________________________
From: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 December, 2018 10:42:24
Subject: 19584852 Broker BR Iron Maiden & Scorpions - Rock in Rio Brazil 2019 - Friday  04/10/2019  Concession tickets issue

Hi Ashwinee

The buyer has contacted us asking the tickets say as concession and they are 2 teen student and 2 adults in their party.
Hence would this affect the entry of the Adults.

Investigated seller listed as Concession BR for these tickets.
This type of concession tickets are for Young people of low income, and people with disabilities. ID is required for entry as per WIKI OLS.

Please check if buyer would get entry for all 4 attendees in their party with these tickets or what further should we advise them.

Thank you and Regards
Sankarshan