Subject: 19300398 , Fan Seller , 1. FSV Mainz 05 vs Eintracht Frankfurt , 19/12/2018 , Buyer is chasing full refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Wed, 19 Dec 2018 03:14:42 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; the buyer has provided proof requested by agent Loana Militaru who has then flagged to her TL for approval to escalate to payments. 

Can she look into this please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 19 December, 2018 13:30:27 
Subject: 19300398 , Fan Seller , 1. FSV Mainz 05 vs Eintracht Frankfurt , 19/12/2018 , Buyer is chasing full refund 

Hi Ashwinee, 

With reference to the above TID, chargeback was accepted but the buyer informed that they didn't receive the full refund and provided proof of bank statement. An agent Ioana Militaru has mentioned in CIAN that she has escalated this case to TL and asked for approval to escalate to payments. 

Could you please check if there is any update as buyer has emailed again. 

Kind Regards, 
Akanksha