Subject: Re: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Jatin Kumar <[email-masked]>, Viraat <[email-masked]>
Date: Wed, 19 Dec 2018 00:41:05 -0700 (MST)

Hi Anurag, 

You've flagged this case to Jatin 6 days ago. However, no action seems to have been taken yet. 

Could this be looked into or reassigned to another agent who will be taking ownership of this case please. 

Kind Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Jatin Kumar" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 21:08:33 
Subject: Fwd: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change 

Hi Jatin, 

Please take ownership of this account. 

Regards, 

Anurag. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Ashish Semwal" <[email-masked]> 
Sent: Friday, 14 December, 2018 16:22:58 
Subject: Fwd: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change 

Hi Anurag, 

Can you assign this case to a night shift agent please. 

The name of the account holder is Nancy and the person emailing us is Joy who claims to be the assistant of Nancy and wants to change the pick up name. 

According to GDPR, we can only deal with the account holder. 

Kind Regards, 
Ash 

From: "Ashish Semwal" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 15:58:05 
Subject: Re: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change 

Hi Ash, 

Please assign this case to an agent from the night shift, who can call the buyer in the USA time zone. 

Regards, 
Ashish 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ashish Semwal" <[email-masked]> 
Sent: Friday, 14 December, 2018 12:37:54 
Subject: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change 

Hi Ashish, 

We can't treat this request right now as the account holder is Nancy and we're receiving emails from Joy. 

Call up the buyer and take approval if you can deal with the case. 

Try to see if you can speak to Nancy. Once we get permission from Nancy ; we can forward the name. 

Kind Regards, 
Ash 

From: "Ashish Semwal" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 11:46:42 
Subject: 19264823 - Ticket Network - The Rolling Stones - 11/05/2019 19:30 - request for pick up name change 

Hi Ash, 

With reference to the TID above, delivery Plan is "Pick up (1 Euro delivery)" and the buyer wants to change the pick up name. 
Currently the pick name is : "Nancy Demetriades" and the buyer wants to change it to "Joy Orth". 

Can you please inform to SS team. 

Regards, 
Ashish