Subject: 13285375 ; Broker NL ; Ed Sheeran; 08/08/2018 18:00 ; ECC case
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 18 Dec 2018 23:13:30 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; agent Aaron Young from ECC has left a note requesting to inform him once the buyer comes back. 

Can we inform him that the buyer has contacted us. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 11:57:00 
Subject: 13285375; Broker NL; Ed Sheeran; 08/08/2018 18:00; ECC case 

Hi Ash, 

The buyer got RAG and agent Aaron Young was handling this case. We requested a refund for this buyer many times, but their refund would not go through because of wrong bank details; 
we asked the Buyer multiple times to provide proof of their bank statement but they refused to provide it; a note by Aron states that- 

"ECC - Please ignore escalation. I cannot close it. Buyer sent a confirmation did not get a refund on a different account to the one gave manual details for. 

Emailed buyer that needs to provide a bank statement for correct time period and bank account to allow for an investigation. 

If buyer comes back please let me know." 

the Buyer again emailed providing their bank details. 

Can you please forward this case to Aaron? 

Regards, 
Harpriya