Subject: 19006008 , Broker DE , Kiss , 06/07/2019 , Empty envelope
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Tue, 18 Dec 2018 22:34:06 -0700 (MST)

Hi Nuno, 

With reference to the above TID; the final buyer claims to have received an empty envelope and has provided proof. 

This is an active redirection from 19006008 to 19030872. The final buyer has also initiated a charge back. 

Can SS team contact Broker DE and investigate this case please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 18 December, 2018 12:09:13 
Subject: 19006008 , Broker DE , Kiss , 06/07/2019 , Empty envelope 

Hi Ashwinee, 

With reference to the above mentioned TID, I received email from final buyer (19030872) who received empty envelope and provided proof of that. The buyer has also initiated a chargeback. 
As this is a case of active redirection, chain started at 19006008 & Ended at 19030872. Could we ask SS Team to check this with the broker. 

Kind Regards, 
Akanksha