Subject: Re: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue
From: Nuno Correia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Sagar Seth <[email-masked]>
Date: Mon, 17 Dec 2018 13:57:02 +0000

Hi,

For the seller to be paid here they need to select either an PayPal account or bank account located in either DE or AT. Once they do that their payment will initiate automatically.

Best Regards,

Nuno

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From: Ashwinee Latchayya <[email-masked]>
Sent: 16 December 2018 06:23:54
To: Nuno Correia
Cc: Sagar Seth
Subject: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue

Hi Nuno,

Can we have an update on this case please.

Kind Regards,
Ashwinee

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From: "Sagar Seth" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Saturday, 15 December, 2018 11:55:20
Subject: Re: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue

Hi Ashwinee

With reference to above TID, please provide an update in this case.

Regards
Sagar

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From: "Ashwinee Latchayya" <[email-masked]>
To: "Nuno Correia" <[email-masked]>
Cc: "Sagar Seth" <[email-masked]>
Sent: Thursday, 13 December, 2018 12:28:15
Subject: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue

Hi Nuno,

With reference to the above TID ; the seller is chasing payment. The transaction is pending seller payment however payment diagnostic states that the transaction is KYC but the payment method is not.

Can we escalate this to payments or can payments look into this and check whether the seller is yet to provide any documents.

Kind Regards,
Ashwinee

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From: "Sagar Seth" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Thursday, 13 December, 2018 11:59:05
Subject: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue

Hi Ashwinee

With reference to above TID the seller is chasing payment. When I checked payment diagnostic it says "This transaction is KYC but the payment method is not". Can you please help in resolving this case.

Kind Regards
Sagar