Subject: 19432063 ; broker: US ; Harry Potter and the Cursed Child - Part One & Part Two ; 13/12/2018 ; RAG
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Mon, 17 Dec 2018 04:07:17 -0700 (MST)

Hi Nuno, 

Following our yesterday's conversation, the buyer claimed to be ragged and we've requested proof twice and called but there was no answer. 

As per your request, I'm flagging this case to you. 

Can CSNY look into this please. 

Kind Regards, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 17 December, 2018 15:52:32 
Subject: 19432063 ; broker: US ; Harry Potter and the Cursed Child - Part One & Part Two ; 13/12/2018 ; RAG 

Hi Ashwinee, 

We have tried calling the buyer and sent emails requesting proofs for RAG as it is a US broker 

Please check what further actions to be taken. 

Thank you and Regards 
Sankarshan 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 14 December, 2018 12:49:06 
Subject: 19432063 ; broker: US ; Harry Potter and the Cursed Child - Part One & Part Two ; 13/12/2018 ; RAG 

Hi Sankarshan, 

We should request proof from the buyer and then flag to CS NY. 

If buyer fails to provide us with a proof ; the buyer won't be refunded. 

Kind Regards, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 09:56:13 
Subject: 19432063 US broker Harry Potter and the Cursed Child - Part One & Part Two 13/12/2018 RAG 

Hi Ashwinee, 

The buyer has contacted us reporting they were expecting paper tickets which have been changed to QR codes and they were denied entry as teh QR codes were invalid. 

The seller is US Broker hence please check according to the process should we request official letter from organisers for refusal or if CSNY should handle the case 

Thank you and Regards 
Sankarshan