Subject: Re: 19030872 , Fan Seller , Kiss , 06/07/2019 , Buyer received empty envelope
From: Nuno Correia <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Mon, 17 Dec 2018 08:22:24 +0000

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|

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From: Ashwinee Latchayya <[email-masked]>
Sent: 17 December 2018 07:08:59
To: Nuno Correia
Cc: Akanksha Kwatra
Subject: 19030872 , Fan Seller , Kiss , 06/07/2019 , Buyer received empty envelope

Hi Nuno,

With reference to the above TID; the final buyer claims to have received an empty envelope and has provided proof.

This is an active redirection from 19006008 to 19030872. The final buyer has also initiated a charge back.

Can SS team contact Broker DE and investigate this case please.

Kind Regards,
Ashwinee

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From: "Akanksha Kwatra" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Sent: Monday, 17 December, 2018 11:56:03
Subject: 19030872 , Fan Seller , Kiss , 06/07/2019 , Buyer received empty envelope

Hi Ashwinee,

This is a case of active redirection in which the final buyer received empty envelope and provided proof of the same. Could we ask SS Team to contact the original seller, Broker DE in TID 19006008 and check with him.

Kind Regards,
Akanksha