Subject: Fwd: ID : 18228884 / Broker US / Bert Kreischer / 09/11/2018 20:00 / Need to flag this to night shift agent
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Vishal Nayyar <[email-masked]>
Date: Sun, 16 Dec 2018 23:15:54 -0700 (MST)

Hi Anurag, 

Can you reassign this case to a night shift agent. US buyer needs to be called. 

According to Urvika's update, we need to attempt to call and email the buyer twice. 

Kind Regards, 
Ashwinee 

From: "Vishal Nayyar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 17 December, 2018 10:58:46 
Subject: ID : 18228884 / Broker US / Bert Kreischer / 09/11/2018 20:00 / Need to flag this to night shift agent 

Hi Ash, 

With reference to TID:18228884, buyer is claiming that he have not received the refund of the order, However we have initiated the refund on 31/10/18 asked buyer to provide the bank statement buyer did not reply from last 3 days buyer is from US. 

Could you please flag this to night shift agent as I am unable to call buyer in my shift timings. 

Thanks, 
Vishal