Subject: 19209699 ; Broker CZ ; The Nutcracker ; 31/12/2018 ; ECC
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Sun, 16 Dec 2018 00:17:42 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; this case was escalated to CMA and ECC agent Young has closed the escalation informing the buyer isn't entitled for a refund. Agent Quinton Masawi has also action on the case. 

There's no note informing whether we can action on the case or not. Can we check if Sankarshan can take action here of will ECC handle this case. 

Kind Regards, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 16 December, 2018 11:01:56 
Subject: Fwd: 19209699 ; Broker CZ ; The Nutcracker ; 31/12/2018 ; ECC 

Hi Ashwinee, 

The buyer wanted to cancel the order and refund as per CMA guidelines because the Face value of the tickets were not shown. 

Checked te case, ECC agent Quinton.Masawi picked up the case as buyer came on twitter and has left no note whether or not to action on this case. 
CMA team has denied refund for the buyer. 

Please check if we can respond to the buyer or if ECC would take over. 

Thank you and Regards 
Sankarshan