Subject: 18966584 , Broker DE , 1. FSV Mainz 05 vs Borussia Dortmund , 24/11/2018 , Buyer provided proof of RAG
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Fri, 14 Dec 2018 01:18:08 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; the buyer was ragged and also initiated a chargeback. We accepted the chargeback as a refund and the seller requested the ticket details so that he could get a refund from his original point of purchase. 

Brigitte Neilson emailed the buyer asking to provide proof. 

Can Brigitte be informed that the buyer has provided proof requested and forward the attached documents to the seller please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 12:47:08 
Subject: 18966584 , Broker DE , 1. FSV Mainz 05 vs Borussia Dortmund , 24/11/2018 , Buyer provided proof of RAG 

Hi Ashwinee, 

With reference to the above mentioned TID, buyer reported RAG and initiated chargeback, an email regarding the full refund was sent to the buyer. The seller asked us to provide him the ticket details. Brigitte Neilson emailed buyer to provide ticket details and proof and informed seller that we have contacted the buyer. 

Now the buyer has provided the requested information, could you please ask SS Team to contact seller. 

Kind Regards, 
Akanksha