Subject: 19261293 , Fan Seller , Manowar , 05/04/2019 , Reassign
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Fri, 14 Dec 2018 00:35:12 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; Payments Team has left a note for agent Reka Torok. 

Could we request the agent to take ownership of this case please. 

Kind Regards, 
Ash 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 12:10:30 
Subject: 19261293 , Fan Seller , Manowar , 05/04/2019 , Reassign 

Hi Ashwinee, 

With reference to the above mentioned TID, buyer emailed claiming incorrect tickets but the tickets were correct , an agent asked the buyer to return the tickets and stopped the seller payment. Now the buyer has provided proof of shipping and there is a note from payments for the agent, another agent has already flagged this to their TL. Could you please close this case as I am unable to wrap up as state is Pending Requirement For Payment. 

Kind Regards, 
Akanksha