Subject: TID : 18738271 / Ticket Network / Rolling Loud LA 2018 - 2 Day / 14/12/2018 14:00 / CS.NY - Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Vishal Nayyar <[email-masked]>
Date: Thu, 13 Dec 2018 23:49:45 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; the tickets were purchased under TID 19406757 and resold under TID 18738271. 

Redirection wasn't marked for this and tickets were meant to be delivered to first buyer. The seller shipped after MSBD and tickets are meant to be delivered after the event (17.12.18). 

The final buyer has requested a refund and the case has been escalated for a refund. 

Can CS.NY investigate this issue as the first buyer is now chasing a refund. 

Kind Regards, 
Ashwinee 

From: "Vishal Nayyar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 12:09:11 
Subject: T ID : 18738271 / Ticket Network / Rolling Loud LA 2018 - 2 Day / 14/12/2018 14:00 / CS.NY - Buyer chasing refund 

Hi Ash, 

In regards to the above TID ; Tickets were purchased under TID 19406757 and resold under TID 18738271. 

Final buyer has requested for a refund and was eligible for one. 

This has been escalated for a refund. 

Initial buyer didn't want to use the tickets, hence resold them. The seller shipped the tickets after MSBD and is due to be delivered on the december 17th (after the event). 
Can CS.NY team look into this please. 

Thanks, 
Vishal