Subject: 19121061 / Broker AU/ Red Hot Chili Peppers / 17/02/2019 19:30 / Need to assign the case / Tier 3
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Vishal Nayyar <[email-masked]>
Date: Thu, 13 Dec 2018 23:08:29 -0700 (MST)

Hi Nuno, 

In regards to the above mentioned TID ; third party (the buyer's father) is chasing up a refund on behalf of his daughter. 

ECC agent has reassigned this Ana Santos from Case Resolution Team in order to call the buyer at 9 AM AU time. She was unable to call due to time difference and has flagged this to his TL to reassign the case. 

Can we check if there's any update here please or could this be assigned to a tier 3 agent. 

Kind Regards, 
Ashwinee 

From: "Vishal Nayyar" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 14 December, 2018 07:48:02 
Subject: ID : 19121061 / Broker AU/ Red Hot Chili Peppers / 17/02/2019 19:30 / Need to assign the case / Tier 3 

Hi Ash, 

With reference to TID:19121061, buyer is asking for refund continuously as per last remarks on case buyer is asking for manager call back however the agent did not escalate this for manager call back as she need to call later on she flagged to reassign this ti night shift agent. 

Could you please check this case history and let me know what needs to be done here. 

Thanks, 
Vishal