Subject: Re: 19506967 - Fan seller - Billie Eilish - 12/12/2018 - Buyer claims that she did not receive the mail for downloading tickets
From: Mujinga Kayitula Solange <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 13 Dec 2018 06:32:09 -0700 (MST)

Shall i escalate the case to payment team or are you doing it? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Thursday, 13 December, 2018 18:55:16 
Subject: Re: 19506967 - Fan seller - Billie Eilish - 12/12/2018 - Buyer claims that she did not receive the mail for downloading tickets 

Hi Sarah, 

I got an approval from nuno to refund the buyer and pay the seller. Viagogo Product error will be the reason code. 

We don't need to call here. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 December, 2018 18:03:51 
Subject: 19506967 - Fan seller - Billie Eilish - 12/12/2018 - Buyer claims that she did not receive the mail for downloading tickets 

Hi Ashwinee 

With reference to the TID: 19506967, Buyer emailed claiming that she did not received email for downloading tickets and she missed the event 
I investigated and found out that the tickets were uploaded by seller on 13/12/2018 02:37 and buyer downloaded the tickets on 12/13/2018 2:38:55 AM 
And the event is 9 hours ago, Tried to call buyer but it is doing 7:08 AM on USA. 

Could you please assign the case to shift night agent so that he could call buyer in correct time to close the case? 

Kinds Regards 
Sarah