Subject: Re: 19506967 - Fan seller - Billie Eilish - 12/12/2018 - Buyer claims that she did not receive the mail for downloading tickets
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Thu, 13 Dec 2018 06:06:07 -0700 (MST)

Flagged 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 December, 2018 18:03:51 
Subject: 19506967 - Fan seller - Billie Eilish - 12/12/2018 - Buyer claims that she did not receive the mail for downloading tickets 

Hi Ashwinee 

With reference to the TID: 19506967, Buyer emailed claiming that she did not received email for downloading tickets and she missed the event 
I investigated and found out that the tickets were uploaded by seller on 13/12/2018 02:37 and buyer downloaded the tickets on 12/13/2018 2:38:55 AM 
And the event is 9 hours ago, Tried to call buyer but it is doing 7:08 AM on USA. 

Could you please assign the case to shift night agent so that he could call buyer in correct time to close the case? 

Kinds Regards 
Sarah