Subject: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Sagar Seth <[email-masked]>
Date: Thu, 13 Dec 2018 00:55:53 -0700 (MST)

Hi Nuno, 

Yvonne has emailed us confirming that the buyer was told the tickets were left under the door. However, the buyer claims that no tickets were under the door when she arrived. 

I don't suppose the buyer will be refunded here because the pick up time was until 17.00 pm. 

Can we double check this with LMS. 

Kind Regards, 
Ashwinee 

From: "Sagar Seth" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 December, 2018 12:53:07 
Subject: Re: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

Hi Ashwinee 

With reference to above TID buyer has informed us that there were no tickets under the door. Can you please check with LMS team if buyer was able to get the tickets, else we need to refund buyer here. 

Regards 
Sagar 

From: "LMSTeam APAC" <[email-masked]> 
To: "LMSTeam.UK" <[email-masked]>, "Nuno Correia" <[email-masked]> 
Cc: "Sagar Seth" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 December, 2018 06:42:46 
Subject: Re: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

Hi All, 

MBE contacted that buyer hasn't picked up the tix within the pick up time 12/12/2018 15:00-17:00, MBE closes at 17:00, however MBE is willing to leave the tix under the door so buyer will be able to pick it up, hence we called buyer to inform about this at 17:24 yesterday. 

Thank you. 

Best Regards, 

Yvonne 

From: LMSTeam.UK 
Sent: 12 December 2018 09:00:39 
To: Nuno Correia; LMSTeam.UK; LMSTeam APAC 
Cc: Sagar Seth; Ashwinee Latchayya 
Subject: RE: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

[ mailto:[email-masked] | @LMSTeam APAC ] 

From: Nuno Correia 
Sent: 12 December 2018 08:28 
To: LMSTeam.UK <[email-masked]> 
Cc: Sagar Seth <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

Hello, 

Can you guys please help here? 

Agent Yvonne Yen has informed the buyer that the tickets will be left under the door of the shop at the following pick up point: 

Mail Boxes Etc. Richmond, 

278 Church St, Richmond VIC 3121, Australia 

Best Regards, 

Nuno Correia | 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 12 December 2018 08:26:12 
To: Nuno Correia 
Cc: Sagar Seth 
Subject: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

Hi Nuno, 

With reference to the above TID ; the buyer emailed us 2 hours before the show claiming he hasn't been able to collect the tickets. 

Agent Yvonne Yen has then informed the buyer that the tickets will be left under the door of the shop at the following pick up point: 

Mail Boxes Etc. Richmond, 

278 Church St, Richmond VIC 3121, Australia 

The buyer has us 1 hour ago informing there are no tickets under the door and she is upset. 

Can LMS team investigate this issue please. 

Kind Regards, 

Ashwinee 

From: "Sagar Seth" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 December, 2018 12:53:27 
Subject: 19478387 - Broker AU - Evita - 12/12/2018 - LMS issue as buyer did not get the tickets 

Hi Ashwinee 

With reference to above TID, the buyer has sent us an email that they are at the pickup address and did not get the tickets. Can you please contact LMS team to check the same. 

Kind Regards 
Sagar