Subject: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Sagar Seth <[email-masked]>
Date: Wed, 12 Dec 2018 23:58:15 -0700 (MST)

Hi Nuno, 

With reference to the above TID ; the seller is chasing payment. The transaction is pending seller payment however payment diagnostic states that the transaction is KYC but the payment method is not. 

Can we escalate this to payments or can payments look into this and check whether the seller is yet to provide any documents. 

Kind Regards, 
Ashwinee 

From: "Sagar Seth" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 13 December, 2018 11:59:05 
Subject: 18818888 - Fan seller - Fortuna Düsseldorf 1895 e.V. vs Hertha BSC - 10/11/2018 - payment issue 

Hi Ashwinee 

With reference to above TID the seller is chasing payment. When I checked payment diagnostic it says "This transaction is KYC but the payment method is not". Can you please help in resolving this case. 

Kind Regards 
Sagar