Subject: Minutes from Team India Meeting 12/12/18
From: Ashwinee Latchayya <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Viraat <[email-masked]>
Date: Wed, 12 Dec 2018 22:11:35 -0700 (MST)

Hello, 

Please find below the minutes of yesterday's meeting . Apologies for not sending the minutes yesterday itself. 

Minutes from Team India Daily Meeting 12/12/2018 @ 17.00 pm 

Present from Limerick: Brian, Nuno 
Present from India: Viraat, Kritika, Charanjit & Ashwinee 

Brian started the meeting in regards to productivity, report followed by HR & MET & CSS. 

Productivity 

Brian has gone through the productivity report and pointed out some agents with low email count. 
Agents: Becho Jaures, Aditi, Dorje, Shabana,Poonam, Ashish Semwal 

CSS Score Investigation 

Brian has reviewed the CSS score and is quite pleased that we're improving and requested us to keep going this way 

HR 

Brian enquired about HR & MET. 
Charanjit has informed Brian that there were 8 pages and they are all cleared. Anf MET is also cleared 

AOB 

Brian has informed us to inform him if CMA escalation is sent back to the agent. 

Kind Regards, 
Ashwinee