Subject: Re: AUDIT RED FLAG TID-17678004/ Process and ownership/Harpriya Walia
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>
Date: Wed, 12 Dec 2018 06:53:43 -0700 (MST)

Hi Brian, 

I've shared feedback and coached Harpriya in regards to this issue. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 15:55:09 
Subject: FW: AUDIT RED FLAG TID-17678004/ Process and ownership/Harpriya Walia 

Hi Ashwinee, 

Can you please review this red flag with Harpriya by EOD today? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 12 December 2018 09:58 
To: Brian Sexton <[email-masked]> 
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-17678004/ Process and ownership/Harpriya Walia 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent. 

Synopsis: Agent did not follow the correct RAG process or took ownership of the case. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza