Subject: Re: 18050418-Broker UK- Charlotte Gainsbourg-11/12/2018 19:00 (Local)
From: Ashwinee Latchayya <[email-masked]>
To: Becho Davy Jaures <[email-masked]>
Date: Wed, 12 Dec 2018 01:36:42 -0700 (MST)

Hi, 

When buyer claims rag and it's the buyer's fault. 

Request voucher and escalate to payments. 

Send the blurb ' buyer was RAG'. Please read the blurb carefully as the blurb needs to be amended. 

Kind Regards, 
Ash 

From: "Becho Davy Jaures" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 13:52:16 
Subject: 18050418-Broker UK- Charlotte Gainsbourg-11/12/2018 19:00 (Local) 

Hi Ashwinee, 

With reference to TID 18050418. The buyer emailed saying that when he reached at the venue they was refused at the gate because one of their tickets was invalid. 
But fortunately by the understanding of the organiser they got in. 
My question is as follow: is it a rag case or do i have to give them a compensation. 
please let me known soon. 

Thank you for your consideration. 

Kind Regards, 
Becho