Subject: 19374157 , Broker CH , Young Boys Bern vs Juventus - Champions League 2018-19 , 12/12/2018 , Wrong quantity tickets received
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Wed, 12 Dec 2018 00:51:56 -0700 (MST)

Hi Nuno, 

With reference to the above TID; the buyer emailed claiming to have received 2 tickets instead of 3. 

Agent Hugo Greunen has flagged this case to his TL Amanda. 

Can we check if Amanda has already contacted SS team to investigate this case please. The event is in 14 hours and buyer is anxious. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 12 December, 2018 11:13:53 
Subject: 19374157 , Broker CH , Young Boys Bern vs Juventus - Champions League 2018-19 , 12/12/2018 , Wrong quantity tickets received 

Hi Ashwinee, 

With reference to the above mentioned TID, buyer received 2 tickets instead of 3 and provided proof of that. An agent Hugo Greunen has mentioned in his CIAN that the case has been escalated to TL Amanda. Could you please check if there is any update and reassign this to Hugo as event is 14 hours away. 

Kind Regards, 
Akanksha