Subject: Re: [AUDIT RED FLAG] TID 19267580 - Process compliance - Ekta Sharma - India
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Tue, 11 Dec 2018 23:52:30 -0700 (MST)

Hi Brian, 

I've reviewed this with Ekta and this won't be happening again as the team has been coached in regards to the RAG process. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]> 
Sent: Tuesday, 11 December, 2018 20:58:18 
Subject: FW: [AUDIT RED FLAG] TID 19267580 - Process compliance - Ekta Sharma - India 

Hi Ashwinee, 

Could you please review this red flag with Ekta by midday tomorrow? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Tuesday 11 December 2018 14:47 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID 19267580 - Process compliance - Ekta Sharma - India 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Nikola Mikeli 
Sent: Tuesday, December 11, 2018 1:01 PM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID 19267580 - Process compliance - Ekta Sharma - India 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: The buyer reported RAG within 1 month from the date of the event and provided proof. The agent asked for additional proof and followed up the case instead of escalating it to payment team for full refund and voucher. 

Please forward it to the agent's supervisor. 

Thank you, 

Nikola