Subject: TID - 19052499
From: Ashwinee Latchayya <[email-masked]>
To: Sagar Seth <[email-masked]>
Date: Mon, 10 Dec 2018 07:29:32 -0700 (MST)

Hi Sagar, 

You've flagged this to me on the old Zimbra link. 

Here's Sinead's answer. Could you have a look again at this case. 

'agent did not investigate to confirm if tickets were correct or not as they only checked case history; final buyer has already been compensated for incorrect tickets; please investigate in full. If tickets are correct, charge will need to be paid back to original seller. If not, seller must be emailed to advise of charge and we can then record success' 

Can you look into this and take appropriate action. 

Kind Regards, 
Ash