Subject: 18538750, Ticket Evolution-Ticket Network, Z100's Jingle Ball Presented By Capital One, 07/12/2018 19:00, RAG proof
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Mon, 10 Dec 2018 05:59:52 -0700 (MST)

Hi Sinead, 

With reference to the above TID ; the buyer claims to be ragged and has provided proof of voided tickets and proof of new tickets purchased. 

Can CS NY investigate this case please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 10 December, 2018 13:41:34 
Subject: Fwd: {18538750, Ticket Evolution-Ticket Network, Z100's Jingle Ball Presented By Capital One, 07/12/2018 19:00, RAG proof issue} 

Hi Ash, 

In regards to above TID, Buyer has provide the original tickets stamped as VOID along with receipt of new purchased tickets. However as per update in OLS, Official proof from venue must be provided (either on letter headed paper or by official email). So It is mandate to ask buyer this proof, If seller is Ticketnetwork and Ticket Evolution/ US and CA Frequent Sellers. 

Can we check this with CSNY please. 

Kind Regards, 
Ekta