Subject: RE: EID - 2763937 - power seller CH - Julien Clerc - 18/12/2018 - FR - event wrong date.
From: Sinead Bartley <[email-masked]>
To: 'Ashwinee Latchayya' <[email-masked]>
Cc: Thoms Mavula <[email-masked]>
Date: Mon, 10 Dec 2018 11:52:46 +0000

Hi Ashwinee,

Thanks for flagging.

Before we forward, can Thomas please check to see if any of the dates mentioned or the date on the tickets themselves relates to a rescheduled event?

Kind regards,

Sinéad.

From: Ashwinee Latchayya <[email-masked]>
Sent: Monday 10 December 2018 11:25
To: Sinead Bartley <[email-masked]>
Cc: Thoms Mavula <[email-masked]>
Subject: EID - 2763937 - power seller CH - Julien Clerc - 18/12/2018 - FR - event wrong date.

Hi Sinead,

With reference to the above EID ; the buyer claims to have received incorrect ticket. Buyer purchased tickets for 18/12/18 and received tickets for 16/01/19.

After our investigation, we've found out that there are no events on either date.

Can we forward the information below to EDM team so that this can be investigated further please.

Kind Regards,
Ashwinee

________________________________
From: "Thoms Mavula" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 December, 2018 14:53:16
Subject: 2763937  -  power seller CH  -  Julien Clerc  -  18/12/2018  -  FR  -  event wrong date.

Hi Ashwinee,

In regards to the EID above, buyer emailed explaining that he was supposed to receive tickets of the date 18/12/2018  but he received of date 16/1/2019.
I checked the official website of the event : both the date are not mention.
CSL date: 18/12/2018
Ticket received date: 16/1/2019

Transaction/ Listing number :  17636722
Event ID : 2763937
Event Name: Julien Clerc
Event Date: 18/12/2018
Geography: Les Fuseaux, Saint-Dizier, FR
Username: [email-masked]<mailto:[email-masked]>
What needs to be done: check if the event will take place in the mention date.
Link as proof: http://www.julienclerc.com/Concerts<https://protect-eu.mimecast.com/s/drWoBHGOpxpI8?domain=julienclerc.com>
Link to viagogo page: https://www.viagogo.com/secure/search?q=+Julien+Clerc<https://protect-eu.mimecast.com/s/Db7DBiwkOZOUQ?domain=viagogo.com>

Kind Regards,
Thoms