Subject: Case ID - 14691801, Snow Patrol - Planet.tt Bank Austria Halle Gasometer B, Vídeň - so 09.02.2019 20:00 }
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Mon, 10 Dec 2018 00:43:09 -0700 (MST)

Hi Nuno, 

With reference to the above CID ; there was a a pink banner asking to call the buyer as he has made several contacts. 

Unfortunately, when Ekta called the buyer, the person couldn't speak English but Czech. 

Can this case ID be reassigned to a Czech calling agent please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 9 December, 2018 16:18:30 
Subject: {CID-14691801, Snow Patrol - Planet.tt Bank Austria Halle Gasometer B, Vídeň - so 09.02.2019 20:00 } 

Hi Ash, 

In regards to above CID, Can you Re-assign this case to an agent who speaks Czech as buyer has contacted as many times regarding his tickets for "Snow Patrol". I myself called him but he was unable to understand English. 

Kind Regards, 
Ekta