Subject: Re: 19398615 - fan seller - André Rieu - 05/01/2019 - personalised event.
From: Ashwinee Latchayya <[email-masked]>
To: Thoms Mavula <[email-masked]>
Date: Sun, 9 Dec 2018 01:24:43 -0700 (MST)

Hi Thoms, 

Please email the seller informing that tickets are personalised and he should fulfil. 

Kind Regards, 
Ash 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 8 December, 2018 14:45:13 
Subject: 19398615 - fan seller - André Rieu - 05/01/2019 - personalised event. 

Hi Ashwinee, 

In regards to the TID above, seller emailed explaining he contacted the event organiser who confirmed that the event is no personalised. 
I checked case history, Buyer called asking to personalised the tickets. Seller was informed. 
I checked delivery Plan : Pre-Uploaded e-ticket EUR 
Checked system email: it's requested the seller to personalise the tickets. 

Could you investigate further and inform about the next action to be taken. 

Kind regards, 
Thoms