Subject: Re: [AUDIT RED FLAG] TID : 19197635 - Red flag type: Process Compliance - Akansha Kwatra -IN
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Sat, 8 Dec 2018 23:01:03 -0700 (MST)

Hi Brian, 

I've reviewed this with Akanksha. The whole team was informed about the correct RAG process on Friday so hence the RAG process will be followed accordingly. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Valentina Cante" <[email-masked]> 
Sent: Friday, 7 December, 2018 23:20:40 
Subject: FW: [AUDIT RED FLAG] TID : 19197635 - Red flag type: Process Compliance - Akansha Kwatra -IN 

Hi Ashwinee, 

Could you please review this red flag within 48 hours? 

Kind regards, 

Brian 

From: Valentina Cante 
Sent: Friday 7 December 2018 17:43 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]> 
Subject: Fw: [AUDIT RED FLAG] TID : 19197635 - Red flag type: Process Compliance - Akansha Kwatra -IN 
Importance: High 

FYI 

Kind Regards, 

Valentina Cante 

Training & Quality 

From: Melania Saba 
Sent: Friday, December 7, 2018 5:06 PM 
To: Valentina Cante 
Subject: [AUDIT RED FLAG] TID : 19197635 - Red flag type: Process Compliance - Akansha Kwatra -IN 

Hi Valentina, 

I have come across a red flag for this agent 

Synopsis: Agent here failed the process for escalating the case to payments too late. The buyer already provided proof on the case and reported rag, agent should have escalated to payment immediately. 

Please forward it to the agent's supervisor. 

Thank you. 

Melania