Subject: Re: 17650229 - Fan seller - Damso - 04/12/2018 - Unable to close the case from seller side
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Fri, 7 Dec 2018 19:49:34 +0530 (IST)

Hi Sarah, 

This has been closed. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Friday, 7 December, 2018 19:37:03 
Subject: Re: 17650229 - Fan seller - Damso - 04/12/2018 - Unable to close the case from seller side 

Hi Sarah, 

This has been flagged. 

You were unable to close because you were following from both the buyer and seller's side. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 7 December, 2018 19:09:56 
Subject: 17650229 - Fan seller - Damso - 04/12/2018 - Unable to close the case from seller side 

Hi Ashwinee, 

With reference of the TID:17650229 - Buyer was Rag, Called buyer for the investigation, Buyer stated that someone else used the same tickets before, I escalated the case to the payment team to refund buyer. 

I am not able to close the case from seller side because the transaction state is Pending Requirement For Payment. 

Could you please help me to close the case from seller side? 

Kind Regards 
Sarah