From: Ashwinee Latchayya <[email-masked]>
Date: Fri, 7 Dec 2018 19:04:37 +0530 (IST)

Hello, 

Please find below the minutes of today 's meeting . 

Present from India : Urvika, Rosette, Charanjit & Ashwinee 
Minutes from Team India Daily Meeting 07/12/2018 @ 17.00 pm 

Present from Limerick: Brian & Nuno 
Brian started the meeting in regards to productivity followed by Training related topics HR & MET. 

Productivity 

Brian has gone through yesterday's (06/12/18) productivity report and asked why the below mentioned agents have low email counts. 
Ashish Semwal, Fahmina, Shabanah, Yash. 

Brian was informed that the above mentioned agents were working on HR & MET. 

CSS 

Brian has informed us that there has been an improvement on CSS score for all the team. 

Training 

Trainee 

Urvika has informed Brian that new IT agent has successfully submitted his assessment. 

Call Investigation 

Brian has asked Urvika whether the call investigation has started and Urvika informed Brian that she has started doing so and also informed the agent to allow a few seconds for the call to start recording at the beginning of each call. 

HR & MET 

Brian enquired about the number of pages on HR. 
Charanjit has informed Brian that there were 12 pages on HR and approximately 400 - 500 listings have been cleared. 

AOB 
River plate vs Boca Juniors 

Brian has informed us that the listing for this event will now be inactive as the event is 2 days away. 

Kind Regards, 
Ashwinee